FAQ

I. About Ordering & Payment Security

Q1: How do I place an order?The ordering process is very simple and straightforward, with just 4 steps:

Select products: Browse our catalog and add your desired items to the cart.

Fill in details: Go to the checkout page and enter your accurate shipping address and contact information.

Secure payment: We support major global credit cards including Visa, Mastercard, American Express, and Discover. All transactions are completed directly via a highly encrypted payment gateway, with no complicated redirects.

Confirm the order: After successful payment, you’ll receive a confirmation email immediately, and we’ll proceed to process your shipment.


🔒 Security Guarantee: We use a globally recognized PCI-DSS certified platform and end-to-end encryption technology. This means your credit card information is processed directly through a protected financial channel—our system does not store any of your card-sensitive data, ensuring 100% secure payment.

Q2: Is my payment information safe?Absolutely. Protecting your privacy and financial security is our top priority. We’ve implemented a dual-protection system:

Global financial-grade standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), meeting the highest global standards for payment data security.

Bank-level encryption: Via SSL/TLS end-to-end encryption, sensitive data like your credit card number and billing address is locked in real time during transmission. Even our backend staff cannot access your private card information, ensuring a worry-free shopping experience.

II. Order Shipment & Delivery Time (US Direct Shipping Advantage)

Q3: Where is my order shipped from, and how long will delivery take?All our products are shipped directly from our USA Warehouse, ensuring quality control and processing efficiency.

Order processing: After order confirmation (usually within 12 hours of successful payment), we’ll complete sorting and hand over the order to the logistics company within 2 business days.

Estimated delivery time:

US domestic orders: Enjoy fast shipping, with standard delivery taking 3-5 business days.

International orders: Typically 7-15 business days, depending on the destination distance and local logistics speed.

III. Customs Duties & Import Taxes (All-Inclusive Worry-Free Service)

Q4: Will I need to pay additional customs duties or import taxes upon receipt?Not at all. To make your cross-border shopping as smooth as local shopping, we implement an "all-inclusive" pricing policy:

All taxes included: The total amount you pay at checkout covers product costs, international shipping fees, and any potential import duties and VAT (Value-Added Tax) in the destination country.

No hidden fees: You won’t need to pay any extra fees to customs or the courier company when the package arrives. We handle all customs clearance and tax payment procedures.

Worry-free receipt: Since we’ve prepaid the relevant taxes, your package will clear customs more smoothly—truly "what you see is what you pay."

IV. Order Tracking & After-Sales

Q5: How can I track my order’s shipping status in real time?We offer fully transparent real-time tracking:

Email notification: After your order is shipped, the system will automatically send a Tracking Number to your registered email (NoruixService@outlook.com).

Account inquiry: You can log into your account at any time and check the real-time logistics status in the "Order History" section.

Official tracking: You can use the tracking number to check the package’s exact location and estimated delivery date on the official websites of carriers like UPS, DHL, or FedEx.